We want all guests to have a memorable experience at Pitch & Canvas so to help us maintain our site to a high standard we have a few terms to help us acheive this.
Check in time is 3pm and check out is by 10am. It may be possible for you to check in earlier by prior arrangement, please contact the office to check. By ensuring your accommodation is vacated by 10am prompt means we are able to ensure the accommodation will be serviced in time and ready for the next guest to arrive at 3pm.
Dogs are welcome in some types of accommodation however we ask guests to respect dogs are strictly forbidden on furniture or beds, do not trapse mud and dirt into the accommodation (please use our doggy wash if needed), and they are kept on a lead whilst on site at all times. We love our 4 legged friends however not everyone is as keen so this helps everyone enjoy their stay.
We understand accidents happen from time to time and are always grateful when guests tell us straight away so we can help by replacing, or repairing damaged or broken items. Each accommodation type has an inventory of items to be found inside. Some lost or damaged items must be paid for prior to check out.
Cars are parked at owners risk
We believe children should be allowed to be children and encourage them to play outside and enjoy the fresh air. They are however the responsibility of their parents at all times whilst on site and we respectfully ask them to be considerate of other campers.
We operate a low noise policy from 10:00pm until 7am to help all our guests get a good nights sleep.
Glamping accommodation requires a 25% deposit at time of booking and balance is due 6 weeks before arrival.
In the event of a cancellation, if 6 weeks before arrival guests will be refunded monies already paid minus their 25% deposit. If cancelled within 6 weeks no refund is offered however if the property is able to be re-let 75% of payment will then be refunded